Jeremy Brooking wrote:
Drew Broadley wrote:
I'm sure there are quite a few TC technicians
on this list, why do
none of them announce it on here ?
Because they value their jobs?
Company policy I dare say. Same in, most places.
NZNOG mailing list
I dare say that all of the people at TCL value their jobs, its more
likely they were too busy rolling back upgrades, talking to angry
customers or completely oblivious to what was going on.. Also, if you
dont know what the exact problem is, what are you to say? In regards to
fear of loosing jobs over commenting about a problem publicly before a
"management announcement" has been made, if TCL outages like that
continue i'm sure some people at TCL will start to speak out more
publicly with out such fear.
From what i've gathered most of the company was unaware of the severity
of the problem or that it affected that many customers, just ask the
business customer services team as i did today.They were pretty NFI
about the whole thing apart from their IVR was not working correctly for
most of yesterday.
At the end of it all i still can't believe TCL did not believe the
faults on sunday were related to the upgrade done on sunday morning. I
also think the mathematician that worked out that "around 12% of TCL's
customers were affected" has a broken calculator. I'm pretty certain the
last time i checked all of TCL's clear.net
over that core network. All customers with internet faults would have
<sarcasm>Good work TelstraClear!</sarcasm>