Have you tried contacting your ISP's support desk?


On Wed, Aug 7, 2013 at 11:00 AM, Alexander Neilson <alexander@neilson.net.nz> wrote:
Hi Everyone

Can anyone on here (or someone from smilycity ops) contact me please.

>From inside our network I am seeing trace routes like this:

Serenity:Dude alexander$ traceroute smilecity.co.nz
traceroute to smilecity.co.nz (202.177.214.122), 64 hops max, 52 byte packets
 1  172.31.2.1 (172.31.2.1)  0.510 ms  0.331 ms  0.295 ms
 2  192.168.1.1 (192.168.1.1)  0.456 ms  0.381 ms  0.306 ms
 3  113.197.96.18 (113.197.96.18)  3.943 ms  3.854 ms  4.531 ms
 4  103.9.216.18 (103.9.216.18)  10.741 ms  10.409 ms  10.276 ms
 5  103.9.216.17 (103.9.216.17)  10.374 ms  10.706 ms  10.324 ms
 6  203.167.223.89 (203.167.223.89)  16.319 ms  15.262 ms  16.715 ms
 7  ge-0-2-0-914.xcore1.acld.telstraclear.net (203.98.42.17)  15.760 ms  11.881 ms  20.355 ms
 8  * unknown.telstraglobal.net (134.159.174.37)  21.230 ms  16.681 ms
 9  i-0-0-4-1.sydo-core02.bx.telstraglobal.net (202.84.142.149)  40.901 ms  46.391 ms  39.776 ms
10  tengige0-1-0-11.oxf-gw1.sydney.telstra.net (203.50.13.165)  37.536 ms  38.606 ms  40.730 ms
11  bundle-ether2.oxf-gw2.sydney.telstra.net (203.50.6.86)  39.208 ms  45.322 ms  38.338 ms
12  bundle-ether1.chw-core2.sydney.telstra.net (203.50.6.89)  37.451 ms  43.868 ms  42.258 ms
13  10gigabitethernet7-1.chw45.sydney.telstra.net (203.50.20.183)  44.120 ms  37.368 ms  45.299 ms
14  equini3.lnk.telstra.net (139.130.117.214)  46.450 ms  43.879 ms  38.092 ms
15  ge-3-2.br103.sy1.ap.equinix.com (27.111.240.158)  41.385 ms  37.662 ms  40.540 ms
16  ge-3-1.br101.sy1.ap.equinix.com (202.177.217.181)  45.515 ms  37.164 ms  48.858 ms
17  * * *
18  * * *
^C

Serenity:Dude alexander$ traceroute smilecity.co.nz
traceroute to smilecity.co.nz (202.177.214.122), 64 hops max, 52 byte packets
 1  172.31.2.1 (172.31.2.1)  0.536 ms  0.325 ms  0.363 ms
 2  192.168.1.1 (192.168.1.1)  0.438 ms  0.451 ms  0.451 ms
 3  113.197.96.18 (113.197.96.18)  3.944 ms  4.262 ms  4.055 ms
 4  103.9.216.18 (103.9.216.18)  10.531 ms  10.460 ms  10.452 ms
 5  103.9.216.17 (103.9.216.17)  10.377 ms  10.452 ms  10.407 ms
 6  203.167.223.89 (203.167.223.89)  12.253 ms  19.681 ms  11.798 ms
 7  ge-0-2-0-914.xcore1.acld.telstraclear.net (203.98.42.17)  11.325 ms  12.228 ms  17.588 ms
 8  unknown.telstraglobal.net (134.159.174.37)  12.124 ms
    unknown.telstraglobal.net (134.159.174.41)  16.676 ms
    unknown.telstraglobal.net (134.159.174.37)  17.402 ms
 9  * i-0-0-4-1.sydo-core02.bx.telstraglobal.net (202.84.142.149)  37.856 ms  38.422 ms
10  tengige0-1-0-11.oxf-gw1.sydney.telstra.net (203.50.13.165)  40.765 ms  41.609 ms  39.188 ms
11  bundle-ether2.oxf-gw2.sydney.telstra.net (203.50.6.86)  39.683 ms  40.859 ms  39.406 ms
12  bundle-ether1.chw-core2.sydney.telstra.net (203.50.6.89)  37.026 ms  41.156 ms  44.457 ms
13  10gigabitethernet7-1.chw45.sydney.telstra.net (203.50.20.183)  38.273 ms  38.520 ms  37.169 ms
14  equini3.lnk.telstra.net (139.130.117.214)  43.372 ms  42.876 ms  40.542 ms
15  ge-3-2.br103.sy1.ap.equinix.com (27.111.240.158)  50.179 ms  49.605 ms  48.397 ms
16  ge-3-1.br101.sy1.ap.equinix.com (202.177.217.181)  50.201 ms  47.475 ms  54.071 ms
17  * * *
18  * * *
^C

However from kcbbs.gen.nz trace route tool I see:

traceroute to smilecity.co.nz (202.177.214.122), 30 hops max, 40 byte packets
 1  f0-1-0-15-c7507-1.kc.net.nz (202.27.217.193)  0.608 ms  0.552 ms  1.452 ms
 2  domr1.kci.net.nz (202.27.217.135)  0.739 ms  0.873 ms  0.678 ms
 3  vocus1.ape.nzix.net (192.203.154.123)  1.047 ms  1.005 ms  0.983 ms
 4  ten-0-2-0-400.bdr01.akl01.akl.VOCUS.net.au (114.31.202.43)  24.834 ms  25.714 ms  25.57 ms
 5  ten-0-1-0-0.cor01.alb01.akl.VOCUS.net.nz (114.31.202.86)  25.069 ms ten-0-1-0-1.cor01.alb01.akl.VOCUS.net.nz (114.31.202.67)  26.103 ms ten-0-1-0-0.cor01.alb01.akl.VOCUS.net.nz (114.31.202.86)  25.668 ms
 6  ten-0-0-0-2.cor03.syd03.nsw.VOCUS.net.au (114.31.199.116)  25.569 ms  25.356 ms  25.368 ms
 7  ten-0-1-0-3.cor01.syd04.nsw.VOCUS.net.au (175.45.72.225)  25.556 ms ten-0-5-0-1.cor01.syd04.nsw.VOCUS.net.au (175.45.72.118)  24.679 ms ten-0-1-0-3.cor01.syd04.nsw.VOCUS.net.au (175.45.72.225)  25.096 ms
 8  ge-0-0-0.bdr02.syd04.nsw.VOCUS.net.au (175.45.72.78)  24.974 ms ip-123.72.45.175.VOCUS.net.au (175.45.72.123)  24.761 ms ge-0-0-1.bdr02.syd04.nsw.VOCUS.net.au (175.45.72.80)  24.471 ms
 9  ip-194.73.45.175.VOCUS.net.au (175.45.73.194)  26.621 ms  38.67 ms  25.987 ms
10  xe-0-1-1.gw101.sy1.ap.equinix.com (27.111.240.144)  26.464 ms  25.811 ms  25.527 ms
11  ge-3-2.br101.sy1.ap.equinix.com (27.111.240.154)  31.744 ms  26.245 ms  26.222 ms
12  202.177.214.66 (202.177.214.66)  26.129 ms  25.577 ms  26.983 ms
13  202.177.214.122 (202.177.214.122)  26.725 ms  25.909 ms  25.476 ms
and down for everyone or just me tells me its up for others.

We don't have a vocus pipe for me to re route though or test from this location.

This has been happening for a while and is not a new issue today. traffic is coming from 113.197.96.0/22

I will be raising it with Telstra NOC but as the loss seems to happen inside Equinix I wondered if anyone from smile city themselves may be able to help

Will be cross posted to AUSNOG re: equinix

Off list replies welcomed.

Regards
Alexander

Alexander Neilson
Neilson Productions Limited

alexander@neilson.net.nz
021 329 681
022 456 2326


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