I'm doing some legwork in aid of my presentation at NZNOG06 Conference.
If the reader is what you might call 'Helpdesk' and would be interested in
answering a brief questionaire about your job, please drop me an email off
All information collected will be used in aid of the presentation, noones
details will be disclosed to anyone else, it'll remain anonymous, etc.
I'm particularly after perspective from those who work in tech support,
either for ISPs or larger companies. I may have something for 'NOC type
people' at a later stage, too.
Thanks for your help