As an ex-TelstraClear helpdesk employee I find this a bit strange.
'postmaster(a)paradise.net.nz' comes to the helpdesk, and is normally checked by
absolutely nobody. All TelstraClear front desk staff have also access to the paradise
admin console, and _should_ know whether this is going on. I cannot fathom why a callback
request would be logged for such a simple request. I'm not in any way suggesting your
story sounds suspicious, but more that something funny appears to be going on on the
inside. I wish you all the best in getting it resolved...
From: nznog-bounces(a)list.waikato.ac.nz [mailto:email@example.com] On Behalf
Of Dave Green
Sent: Thursday, 31 March 2011 1:16 p.m.
Subject: [nznog] Paradise Net Dialup/Email retirement
This is partly a personal request but my frustration level is approaching the red zone ..
I received an email from Telstraclear on 19 Feb advising that the paradise.net.nz email
and dial up service was to be retired on 30th March. The message offered to forward
existing paradise email addresses to TC mailboxes and an email address was provided to
request this, which I did.
I've had no response to the email and three follow up calls to the TC helpdesk have
resulted in a "callback" request being logged but no response so far.
So, I'm looking at all of my paradise email addresses being retired (supposedly as of
yesterday). The latest call to the TC helpdesk suggested I email the postmaster at
paradise to try and resolve the issue, which I will do, but I though I would try here to
see if there any real people I can talk with to try and make sure my paradise addresses
I can't be the only paradise user left, surely.
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