On Tue, 6 Jul 2004, James Riden wrote:
Personally I would have thought that nznog is an
appropriate forum to
use to announce major outages - not that any of ours are important
enough to mention here. Am I wrong about that?
Major outages that affect non-customers could are probably okay, on the
other hand outages that affect just customers should probably be announced
via normal channels.
Obviously there is some crossover since (for example) if 10% of Telstra
customers were offline then people other other ISPs would have had
problems talking to them and thus would have been affected.
In general if people have problems with you not being properly informed
about outages then they should discuss them with their account manager.
Obviously reliability of a service and communication during problems
should be part of your buying decision.
Simon J. Lyall | Very Busy | Web: http://www.darkmere.gen.nz/
"To stay awake all night adds a day to your life" - Stilgar | eMT.