So I arrive in Queenstown, go to Dick Smith, and pick up 2 TelecomXT Sims
and a 2Degrees Sim. Also bought $270 worth of recharge vouchers.
Telecom XT wasn't too much of a problem... ring up a number and recharge
the sims.... worked fine.
2Degres. Useless bloody idiots who if I had the time I would lodge a
complaint with whatever authority there was in NZ for doing do.
So, got their Nano Sim, put it in the iPad Mini... and nothing. Says it
sees the 2Degrees towers... but nothing. Won't activate.
Call them, they say I need to put it in a phone with Nano slot (iPhone5) to
activate... I didn't bother bringing the 5 because I had the Mini.
Called last night, they took details, said to call back in the morning.
I called this morning, waited an hour for these idiots to figure out why I
or they couldn't activate it... and even got the comment when I said that
if they are selling these for iPad Mini's and there is no way to activated
they said 'Seems a bit stupid doesnt it'.
They said someone would call me back... they didnt.
I called back tonight, chick read through all the notes... says she
couldn't do anything and the escalation meant I would receive a call back
by the 21st of December.
WTF?! These people are totally useless.
Now the chick is telling me that Dick Smith 'should have' known.... really?
Dick Smith said they have no idea and get no training whatsoever from
2Degrees, or any of the sims they sell.
So my two Telecom XT work fine, but still needed a call to activate then...
but 2Degrees is the biggest joke ever. They have no details, instructions
or ANYTHING at all about activating sims on iPad's or iPad Mini's.
They had the nerve to say I should go back to Dick Smith and get them to
activate it... but didn't want to pay the $60 in taxi fare.
If anyone knows anyone up there, feel free to forward them my email to
them. This is the worst customer experience ever and I will be telling
everyone I know not to use them.
*Skeeve Stevens, CEO - *eintellego Pty Ltd
skeeve(a)eintellego.net ; www.eintellego.net
Phone: 1300 753 383; Cell +61 (0)414 753 383 ; skype://skeeve
; blog: www.network-ceo.net
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