Yup.. didnt help that Ihugs New Fandangled Transparent Proxies just
'suddenly' started ICMPing the crap out of me.. I seem to recall failing to
get a straight answer out of Ihug Abuse untill id sent in at least 3 or 4
seperate (and loud) complaints.
Ive run the abuse box for a couple of ISPs now Glen - so yes, ive learnt a
bit since I stopped using Ihug for my internet access - but one thing I
have learnt is not to ignore customers. A couple of decent, polite
responses (which may or may not include things like "This is outside of our
control, please do not report further abuse of this nature to us") work a
lot well than a stoney silence, which used to originate from Ihug Abuse far
too often. If you educate your customers theyre less likely to come back
to you with the same issues.
Ihug Abuse has improved somewhat over the last year or two, fortunately.
:) Not bad, especially considering staff turnover.
(I got my Ihug account when I was 16 and barely knew what TCP/IP was. I got
my first DoS-incurred BSOD 6 days after I upgraded my DX40 from Win 3.11 to
Win95B - Thats a steep learning curve for someone who is NOT a natural
talent. You gotta learn somehow, dont you?)
At 11:12 29/04/02 +1200, Glen Wilson wrote:
Most likely they closed it because of the amount of
BlackIce logs people
thought were "hacking" attempts.
I remember when I looked after an abuse mailbox and atleast 4 a week would
come from you Mark.
Senior Engineer and Administrator
Network Operations Shift Supervisor
Ihug, Auckland, New Zealand
On Mon, 29 Apr 2002, Mark Foster wrote:
Thatd be unusual - My comms with them has always
been that they have to
wait for the log files to get parsed, which means the most recent entry is
at least half a day old...
Since when is admins@ a standard for abuse complaints anyway? :P
abuse(a)xtra.co.nz would be the most appropriate address to use. (Im glad
they reactivated it, whos bright idea was it to close that box?)
At 10:43 29/04/02 +1200, Simon Lyall wrote:
>On Mon, 29 Apr 2002, Jean-Francois Pirus wrote:
> > What's the current xtra contact for spam (aka: abuse@xtra)
> > admins(a)team.xtra.co.nz just bounces.
>abuse(a)xtra.co.nz works okay.
>I just sent them a complaint regarding a customer of theirs spamming and
>they replied back to be saying the customer had been delt with within
>about 30 minutes.
>Simon Lyall. | Newsmaster | Work: simon.lyall(a)ihug.co.nz
>Senior Network/System Admin | Postmaster | Home: simon(a)darkmere.gen.nz
>ihug, Auckland, NZ | Asst Doorman | Web: http://www.darkmere.gen.nz
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