This is simply some information that may be of interest to those who
have had/are having issues with Xtra email since the change over to
I had problems with their servers rejecting email from my servers back
in August (when Xtra changed to Yahoo for email services). I filled out
all the suggested documents and requests to have my server(s)
Today (23 Oct) I finally had a response (see email below).
No further comment! - just FYI
From: Yahoo! Mail [mailto:email@example.com]
Sent: Tuesday, 23 October 2007 7:45 a.m.
To: Michael J. Densem
Subject: Yahoo! Customer Care - monitor results...
We appreciate your patience.
We have recently concluded the monitoring of your company's mailings.
Based on the information we have gathered, it appears that our users
deem that the mailings from your IP address(es) are being directed to
the correct folder and we cannot systematically exempt your mailings
from our SpamGuard technology for:
Please keep in mind that our SpamGuard technology will continually
monitor user feedback pertaining to emails coming from your mail
server(s), and as such, the user feedback we receive will be one of the
factors that influence where your emails are most appropriately
delivered. Our studies have indicated that when users see messages
miscategorized, they notify us within hours of delivery.
Note: If you wish to ensure that your users get your emails in their
Inbox, you may want to ask your subscribers to set up a filter in Yahoo!
Mail specifically for your emails, or have them add your email
address(es) to their Yahoo! Address Book.
If you implement significant changes to your mailing practices, feel
free to contact us again in 6 months and we will send you our most
up-to-date application and reevaluate your mailing practices at that
time. You may refer to the Help page below for some information and
general guidelines that we have found to be effective in maintaining
good mailing lists:
Please let us know if you still experience problems so we may assist you
further to resolve your issue.
Your patience during this process is greatly appreciated.
Thank you again for contacting Yahoo! Mail.
Yahoo! Customer Care