If they properly separated their authoritative name service from their
caching forwarders, this wouldn't be a problem. The change in delegation
would mean nobody ever saw the old records ever again after the TTLs
This has been "best practice" since the late '90s, FFS.
On 17/10/12 18:39, Mark Foster wrote:
In theory it's up to the owner of the domain to
notify Xtra that they
no longer wish the service and to cancel the services tied to the
domain (and without this, mail delivery obeys local configuration, not
Many years ago it was their opinion that they would not remove legacy
email configuration without the explicit OK of the person who pays the
bill - regardless of the DNS, MX records, Registry or impact to their
But yes, a strange sense of deja-vu when I read this...
My advice is ring 0800 BUSINESS and find the IVR options for Domain
Names technical support - the group behind that line (CTS) are the
most clooful of their front-end technical support staff. Even then
lately i've found it's hit-and-miss, the calibre of the calltaker very
much dictates your success (or not).
Also, if you have customers transitioning to you from Xtra, make sure
you strongly advise them to personally ensure that their Xtra service
is cancelled promptly, and explain to them the risk to their email
service if they don't...
On 17/10/12 18:06, Shane Langley wrote:
Yeah when you move away from them they need to
manually remove them
after you have transferred it, they also won't remove billing even if
the transfers fully completed - we've been stung a few times
On 17/10/2012, at 6:02 PM, Karl Hardisty <karl(a)mothership.co.nz
> This happens all the time - especially withTelecom Business Hub.
> We've found we have to call each time and explicitly ask to have
> them remove records.
> On 17/10/2012, at 5:51 PM, "Tim Price" <tim(a)dts.net.nz
> <mailto:email@example.com>> wrote:
>> Can someone who looks after Xtra’s mail systems please contact me.
>> We’re seeing problems with Xtra customers delivering mail to a
>> domain recently transferred from Xtra to DTS. It looks like there
>> are some legacy records left behind from the removal process.
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