Actually I believe this to be a rather legitimate query, upon reporting
this to the Telstra Clear helpdesk we had to jump through a number of
hoops to actually get someone to listen, even then they were trying to
blame the customers modem, after much convincing they decided to
escalate the fault and several hours later have reported back (with
sincere apologies) that there is or was a routing issue affecting their
network and not isolated to any one customer.
Where I find value in this list is being able to identify network issues
that others may be experiencing in order to relieve pressure from a
perceived fault. I also think no reply is better than an unhelpful one.
From: Nathan Ward [mailto:email@example.com]
Sent: Monday, 14 May 2007 3:17 p.m.
Subject: Re: [nznog] TelstraClear DSL AKL-CHC
On 14/05/2007, at 2:37 PM, Russell Tester wrote:
We have a customer experiencing problems since around
Friday with their Auckland site talking to their Christchurch site
via TCL on net DSL.
The problem appears to be with the AKL site that can also not reach
a number of our other DSL fed TCL customers in CHC, yet all other
internet access appears to be fine.
Whilst we have a TCL tech visiting the ALK site (some time), I'm
interested if anyone else has encountered similar issues?
Also if someone in ALK on TCL on net DSL could reply with a trace
to 188.8.131.52 id appreciate this.
This sounds like a customer fault - you'd be best to ask your ISP/
whatever if other customers are experiencing these problems.
I think we'd have lots of problems if everyone started asking about
faults on NZNOG, and throwing a "I'm interested in others are
experiencing this" to legitimise it.
BTW - What do TCL and TCNZ and TNZ mean to people? To me, TCL =
TelstraClear Limited, and TCNZ and TNZ mean Telecom NZ. Some people
say TCNZ = TelstraClear NZ. Some people say TCL = Telecom Limited.
It's all very confusing. I recommend that people state what they mean
NZNOG mailing list