If you work for an ISP that employs people without clue to answer the
telephone and accept orders, please spread the word that .com domain names
do not have authorisation keys.
We are getting dozens of calls a day from people asking for keys when they
simply do not exist.
As an ISP, our preference is that providers taking delegation send the
template to NSI or enable their customer to do it for themselves. Sending
the customer back to us to change the delegation is not usually helpful.
Having said that, as an NSI premier partner, if there are any providers with
specific instances of problems with .com names, change of delegation or
billing, please fee free to contact us. We have 24/7 access to a real
person at NSI to fix problems. We do not charge for this service.
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