On 2/08/2017 3:27 PM, Michael Fincham wrote:
This is now the ninth day that the paging system has been broken.
Here is what I've learned in the past week:
-> We are paying considerably more than ever for access to the paging network
-> Spark has exactly one person doing support for this product (Hi Ben!)
-> Spark has outsourced management of the TAP modem banks to a third party
-> Even though we raised a ticket eight days ago, they only raised the problem with
management third party yesterday
Spark people on the list: seriously? This is a critical service and we're paying you
amount of money for it. This is not acceptable. What makes you think this situation is
From memory, when I looked at using the "new" service, the actual usage
fees were quite reasonable, what killed it was the Spark $6000pa (from
memory, don't quote me) "contract administration" fee. I never got a
sensible answer on what the fee was meant to cover.