Mon May 9 13:22:10 NZST 2005
After installing Ubuntu on the weekend at the install fest, I tried accessing my internet banking service with HSBC.
I got an error message saying that I should use IE or Netscape. I contacted the bank this morning and received the reply below.
Could someone using Ubuntu and Firefox check whether they can access https://ebank.hsbc.co.nz to see if its just my computer or a general problem.
Could someone recommend a way of getting around the customer services people at the bank and through to the IT guys?
As an aside, I could access this banking service using Firefox on my WINXP setup.
RE: HSBC Internet Access
We thank you for your email.
Please be advised to access the HSBC Internet Banking you will need to use one
of the following:
Web Browser Version
Internet Explorer 5.5 and 6.0
Netscape Navigator 7.0
Internet Explorer 5.1.7 for Mac OS 8.1.9.x
Internet Explorer 5.2.3 for Mac OS X
We apologise for the inconvenience and thank you for your patience.
If you require further assistance please call our Direct Service Centre 24
hours a day, 7 days a week on 0800802380 (within New Zealand) or 09 3660366
Customer Service Consultant
Direct Service Centre
I have a new computer at home that has the Ubuntu version of linux as its
operating system and Firefox as its web browser. When I tried accessing HSBC
internet banking I was not allowed by HSBC to log on saying that I needed to
Internet Explorer or Netscape Navigator.
I believe that Friefox and Linux are widely accepted in the IT community, so I
am puzzled as to why HSBC is not allowing access through these systems.
I had to log into my old computer that has Windows XP so I could send this
message from HSBC internet banking.
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