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[wlug] Internet Banking using Ubuntu and Firefox

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Justin Hyde ajh28@w...
Mon May 9 13:22:10 NZST 2005


After installing Ubuntu on the weekend at the install fest, I tried accessing my internet banking service with HSBC.

I got an error message saying that I should use IE or Netscape.  I contacted the bank this morning and received the reply below.

Could someone using Ubuntu and Firefox check whether they can access to see if its just my computer or a general problem.

Could someone recommend a way of getting around the customer services people at the bank and through to the IT guys?

As an aside, I could access this banking service using Firefox on my WINXP setup.  

Justin Hyde

Dear Andrew,

RE: HSBC Internet Access

We thank you for your email.

Please be advised to access the HSBC Internet Banking you will need to use one
of the following:

Web Browser Version

Internet Explorer 5.5 and 6.0
Netscape Navigator 7.0

Internet Explorer 5.1.7 for Mac OS 8.1.9.x
Internet Explorer 5.2.3 for Mac OS X

We apologise for the inconvenience and thank you for your patience.

If you require further assistance please call our Direct Service Centre 24
hours a day, 7 days a week on 0800802380 (within New Zealand) or 09 3660366
(from overseas).

Kind regards,

Tatiana Mendoza
Customer Service Consultant
Direct Service Centre

--Original Message--

I have a new computer at home that has the Ubuntu version of linux as its
operating system and Firefox as its web browser.  When I tried accessing HSBC
internet banking I was not allowed by HSBC to log on saying that I needed to
Internet Explorer or Netscape Navigator.

I believe that Friefox and Linux are widely accepted in the IT community, so I
am puzzled as to why HSBC is not allowing access through these systems.

I had to log into my old computer that has Windows XP so I could send this
message from HSBC internet banking.


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