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[wlug] NZ Computer Society National Series: A Harmonious IT Environment through Realitsm (Plus Branch AGM)

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David Hallett david@p...
Wed Mar 10 14:15:04 NZDT 2010

NZ Computer Society National Series: A Harmonious IT Environment through
Realitsm (Plus Branch AGM)
18 March 2010: 12:00pm - 1:45pm

Events Room 1, Gallagher Hub
City Campus, Gate 5
Tristram Street, Hamilton

NZCS are proud to kick off the new National ICT Series, beginning with
well-known IT Skeptic Rob England presenting on what would appear to be
regarded as the utopia of service management, RealITSM...

A Harmonious IT Environment through Realitsm
Idealised models such as ITIL®, COBIT and ISO20000 are all very well for
theoretical discussions, but more and more people are discovering these
models just don't fit the way we do things in the real world.

Join the movement that is sweeping the ITSM community. Find out about Real
ITSM, as it is done in the real world.

Making IT Real. Get Real. RealITSM, that is...
In this light-hearted and humorous presentation Rob England, the well known
"IT Skeptic", introduces Real ITSM, as documented in the book "Introduction
to Real ITSM" (see

RealITSM is the methodology of implementing IT service management as it is
done now in the real world, thereby saving costs, minimising impact and
ensuring acceptance.

Realitsm (pronounced "realism" with a slight lisp) is the underlying
philosophy of primarily ensuring a tranquil life for IT staff. After all,
life is hard for us IT types!

The main threats to IT stability, or at least the stability of the IT team,
are change, accountability and reduced spending. Realitsm is about
eliminating these threats from the IT environment, in the best interests of
all in IT. A harmonious IT environment requires adherence to the following
Realitsm principles:

 * Ensure a stable operating environment
 * Maximise adaptability to change
 * Promote involvement through collectivist decision-making
 * Maintain morale through reduced group accountability
 * Maximise revenue and funding for the IT department
  * Maximise benefit and value for the IT staff

Realitsm may be somewhat tongue-in-cheek, however by reflecting on the
motivations of teams and managers that unknowingly subscribe to some of its
principles, a level of clarity on the importance of service management
becomes apparent.

This is a not-to-be-missed presentation for anyone in the Service Management
space or those interested in a humorous presentation from one of the more
colorful figures in New Zealand's IT scene.

Note: Light lunch provided. Free for NZCS members, inexpensive for others.

Registration required at the following URL:


David Hallett, BSc, MNZCS ITCP
P.O. Box 15-516
Hamilton, New Zealand

Phone: +64-7-210 5520
Mobile: +64-21-802 256
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